Setting the Scene

This chapter introduces you to Infinity Process Platform from a pragmatic point of view. You will learn how to model a simple business process and deploy it for improved automation and management. Our example will focus on a process modeled for a customer call center in a fictitious company called ACME.

Goals

In our example ACME is an independent software vendor and needs to set up a support management process. In the customer call center, agents will put all incoming support incidents on record. The engineering staff will be responsible for analysis of the recorded calls and for providing a solution to each of them.

Prerequisites

Using this tutorial for hands-on learning requires a prior installation of Infinity Process Platform on your system. Installation issues are covered in the Infinity Process Platform Installation Guide.

Familiarity with basic concepts of workflow modeling is recommended, though not required, for understanding this chapter. A more theoretical introduction to workflow modeling with Infinity Process Platform is provided in the Modeling Guide.

Plan

After you have finished reading this chapter you will be able to: