Triggers are events which cause a process to start. Several types of triggers can initiate a process: a performer, a point in time, an incoming mail or a JMS message can serve as triggers.
The process defined in the previous sections will use a manual trigger assigned to the role Callcenter Agent. So a performer having the role Callcenter Agent can initiate the support case management process after he has received a support call. Other roles (e.g. Engineer) will not be able to initiate this particular process since their role has not been assigned to the manual trigger.
To create a manual trigger:
Figure: Adding a Trigger to the Process Definition
Connect the trigger with the Init
Data activity by right-clicking the trigger symbol - choosing Connect -
and subsequently clicking the Init Data activity.
Figure: Completed Support Case Model with Trigger